Privacy
Policy
Last updated: 16 February 2026
1. Introduction
Auspicate Pty Ltd (“Auspicate”, “we”, “us”, or “our”) is committed to protecting the privacy of our clients, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
As a certified Odoo Implementation Partner operating across Australia, we understand the importance of data security and privacy in enterprise resource planning systems. Our commitment to privacy extends to all aspects of our business operations, from initial consultation to ongoing support services.
2. Information We Collect
We collect personal information that is reasonably necessary for our business functions and activities. The types of information we may collect include:
- Contact Information: Name, email address, phone number, business address, and job title
- Business Information: Company name, industry sector, company size, and current technology systems
- Project Information: Requirements documentation, business processes, and operational data shared during implementation projects
- Technical Information: System configurations, user access logs, and integration specifications
- Communication Records: Email correspondence, meeting notes, support tickets, and consultation records
- Website Usage Data: IP addresses, browser types, pages visited, and interaction patterns through cookies and analytics tools
3. How We Collect Information
We collect personal information through various methods, including:
- Direct interactions when you complete our contact forms, request consultations, or engage our services
- Business meetings, workshops, and discovery sessions during project engagements
- Email and telephone communications with our team members
- Automated collection through website cookies and analytics platforms
- Third-party sources such as business directories, referral partners, and publicly available information
4. Purpose of Collection
We use your personal information for the following purposes:
- To provide Odoo implementation, customisation, and support services
- To communicate with you about project progress, updates, and deliverables
- To respond to enquiries and provide consultative advice
- To send relevant industry updates, product information, and marketing communications (with your consent)
- To improve our services and develop new solutions based on client feedback
- To comply with legal obligations and protect our legitimate business interests
- To maintain accurate business records and facilitate billing processes
5. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees and contractors who require access to perform their duties
- Odoo S.A. (our technology partner) for licensing, support, and certification purposes
- Third-party service providers including cloud hosting providers, email services, and analytics platforms
- Professional advisers such as lawyers, accountants, and auditors
- Government authorities when required by law or to protect our legal rights
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Security
We implement robust security measures to protect your personal information from unauthorised access, modification, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls and authentication protocols, regular security audits and vulnerability assessments, staff training on data protection practices, and incident response procedures.
7. Cross-Border Disclosure
Some of our service providers and technology partners may be located outside Australia, including in the European Union and the United States. Before disclosing personal information overseas, we take reasonable steps to ensure that the overseas recipient complies with the Australian Privacy Principles or is subject to substantially similar privacy protections.
8. Your Rights
Under the Privacy Act, you have the right to:
- Request access to your personal information held by us
- Request correction of inaccurate or incomplete personal information
- Opt-out of receiving marketing communications at any time
- Lodge a complaint if you believe your privacy has been breached
9. Cookies and Analytics
Our website uses cookies and similar technologies to enhance user experience and collect analytical data. You can manage cookie preferences through your browser settings. We use Google Analytics and similar tools to understand website usage patterns, which helps us improve our services and content.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer at privacy@auspicate.com.au or call +61 2 9999 9999. We will respond to all privacy enquiries within 30 days.