Training &
Support
Transform your business operations with a fully customized Odoo ERP deployment. We handle everything from analysis to go-live and beyond.
Training Philosophy
At Auspicate, we believe that successful ERP implementation extends far beyond technical deployment. The true value of Odoo is realised when your team confidently uses the system to streamline operations, make data-driven decisions, and drive business growth.
Our training programs are designed with adult learning principles in mind, combining hands-on practice, real-world scenarios, and role-specific curricula. We don’t deliver generic training—every program is customised to reflect your specific Odoo configuration, business processes, and team requirements.
Training is conducted in phases aligned with your go-live timeline, ensuring teams receive just-in-time knowledge transfer when they need it most. Post-implementation, we provide ongoing learning resources to support new staff onboarding and advanced skill development.
Training Delivery Options
On-Site Training
In-person training sessions at your premises, tailored to your team’s specific workflows and use cases.
Virtual Training
Live online sessions via video conference, perfect for distributed teams or remote workers.
Self-Paced Learning
Access to our comprehensive video library and documentation for ongoing reference.
Custom Documentation
Bespoke user guides and process documentation specific to your Odoo configuration.
Training Programs
- Administrator Training
Comprehensive training for system administrators covering user management, security configuration, data import/export, reporting tools, and system maintenance tasks. Administrators learn to manage day-to-day system operations and perform first-line troubleshooting.
- User and access rights management
- System configuration and settings
- Data backup and recovery procedures
- Custom report creation
- End-User Training
Role-specific training for daily users covering their functional area within Odoo. Training is contextualised to your business processes and includes hands-on exercises using your actual data and workflows.
- Module-specific functionality
- Standard operating procedures
- Tips and shortcuts for efficiency
- Common troubleshooting scenarios
- Super User Training
Advanced training for power users who serve as internal champions and first-line support. Super users gain deeper system knowledge enabling them to support colleagues and identify optimisation opportunities.
- Cross-module workflows
- Advanced reporting and analytics
- Workflow automation basics
- Change management support
Ongoing Support Services
Our relationship doesn’t end at go-live. We offer flexible support plans designed to keep your Odoo system running smoothly and evolving with your business.
Essential Support
Ideal for small businesses with straightforward Odoo deployments
- Business hours support (9am-5pm AEST)
- Email and ticket-based support
- 48-hour response time SLA
- Access to knowledge base
- Quarterly system health check
Professional Support
Comprehensive support for growing businesses with evolving needs
- Extended hours support (7am-7pm AEST)
- Email, phone, and chat support
- 8-hour response time SLA
- Monthly proactive reviews
- Priority bug fixes
- Minor enhancement requests included
Essential Support
Ideal for small businesses with straightforward Odoo deployments
- 24/7 emergency support
- Dedicated account manager
- 2-hour critical response SLA
- Proactive monitoring
- Unlimited support requests
- Quarterly strategic reviews
- Priority feature development
How Support Works
Our support process is designed to resolve issues efficiently while minimising disruption to your operations. Every support request is logged, tracked, and escalated according to defined procedures ensuring nothing falls through the cracks.
Submit Request
Log your request via email, phone, or our client portal with detailed description and screenshots if applicable.
Triage & Prioritise
Our team assesses the issue, assigns priority based on impact, and routes to the appropriate specialist.
Resolution
We investigate, develop a solution, test thoroughly, and implement with your approval for changes.
Follow-Up
We confirm resolution, document the solution, and update our knowledge base for future reference.
Service Level Commitments
We understand that system issues can impact your business operations. Our service level agreements define clear response and resolution targets based on issue severity, giving you confidence that critical problems receive immediate attention.
| Priority | Description | Response Time |
|---|---|---|
|
Critical |
System down, major business impact |
Within 2 hours |
|
High |
Major feature unavailable, workaround exists |
Within 4 hours |
|
Medium |
Minor feature issue, limited impact |
Within 8 hours |
|
Low |
Questions, enhancements, minor issues |
Within 48 hours |