Terms &
Conditions
Last updated: 16 February 2026
1. Agreement to Terms
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you and Auspicate Pty Ltd (ABN: XX XXX XXX XXX) (“Auspicate”, “we”, “us”, or “our”) governing your use of our website and engagement of our professional services. By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you are entering into these Terms on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, you must not access our website or engage our services.
2. Services Description
Auspicate provides enterprise resource planning (ERP) consulting and implementation services, including but not limited to:
- Odoo ERP implementation and deployment services
- Custom module development and software customisation
- System integration and API development
- Data migration and legacy system transition
- User training and knowledge transfer programs
- Ongoing technical support and maintenance services
- Business process analysis and optimisation consulting
The specific scope, deliverables, and terms for each engagement will be documented in a separate Statement of Work (“SOW”) or Service Agreement, which forms part of these Terms.
3. Engagement Process
All service engagements commence with a discovery phase to understand your business requirements. Following this assessment, we will provide a detailed proposal outlining scope, timeline, and investment. No work will commence until a signed agreement and any required deposits are received. Project timelines are estimates based on standard conditions and may vary depending on client responsiveness and scope changes.
4. Payment Terms
Unless otherwise specified in your Service Agreement:
- A deposit of 30-50% is required before project commencement
- Progress payments are invoiced monthly or at project milestones as agreed
- Invoices are due within 14 days of issue unless otherwise agreed
- All fees are quoted in Australian Dollars (AUD) and are exclusive of GST unless stated
- Late payments may incur interest at 2% per month on outstanding amounts
- We reserve the right to suspend services for accounts more than 30 days overdue
5. Intellectual Property Rights
Odoo is open-source software licensed under the LGPL-3 license. Custom developments created specifically for your project will be owned by you upon full payment, subject to any underlying third-party licenses. Auspicate retains ownership of all proprietary methodologies, tools, templates, and pre-existing intellectual property. We grant you a perpetual, non-exclusive license to use any Auspicate proprietary components incorporated into your solution.
6. Client Responsibilities
To ensure project success, clients agree to:
- Provide timely access to relevant personnel, systems, and information
- Designate a project sponsor with authority to make decisions
- Participate in scheduled meetings, workshops, and testing activities
- Review and approve deliverables within agreed timeframes
- Ensure accurate and complete data for migration purposes
- Maintain appropriate data backups and security measures
- Comply with all applicable laws regarding data and privacy
7. Warranties and Limitations
We warrant that our services will be performed with reasonable skill and care consistent with industry standards. We provide a 30-day warranty period on delivered work during which we will rectify any defects at no additional cost. However, we do not warrant that Odoo software will be error-free or uninterrupted, as Odoo is third-party software. Our liability is limited to the fees paid for the specific services giving rise to the claim.
8. Confidentiality
Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This includes business processes, technical specifications, pricing, and strategic plans. Confidentiality obligations survive the termination of the agreement for a period of five years. Standard exclusions apply for information that becomes publicly available or was already known to the receiving party.
9. Termination
Either party may terminate a Service Agreement with 30 days written notice. In the event of termination, the client will pay for all work completed to date and any non-cancellable commitments. Upon termination, we will provide reasonable assistance to transition services, subject to payment of applicable fees. Material breach by either party allows immediate termination with written notice.
10. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales. Before commencing legal proceedings, parties agree to attempt resolution through good faith negotiation and, if unsuccessful, mediation.
11. Changes to Terms
We reserve the right to update these Terms at any time. Material changes will be communicated via email or website notice. Continued use of our services after changes constitutes acceptance of the revised Terms. For existing projects, the Terms in effect at the time of signing will continue to apply unless otherwise agreed.
12. Contact Information
For questions about these Terms, please contact us at legal@auspicate.com.au or +61 2 9999 9999. Our registered business address is Sydney, NSW, Australia.